I really enjoy getting my maintenance done here just because it's the dealership and something about that makes me feel a bit more secure then if I just went to some place out in town. With that being said I will say you STILL pay for the Mazda name and maintenance so the services are pretty overpriced. Although I don't enjoy that aspect I like that their customer service is great and booking an appointment is incredibly simple and can be done all online. Also, at the end of my service the associate at the desk gave me both a coupon for a free car wash as well as a rebate to send into the oil company to get $10 back.
Service great, can trust advise.
Great service and prices.
Excellent service with our lease purchase! Outstanding customer service
On Monday October 2nd I walked into Lancaster Mazda with the intention of test driving a Mazda 6. I was greeted immediately by your sales person, Doug Deibler. From the moment I walked in Doug provided great customer service. He was thorough and knowledgeable, polite and respectful. He took his time to ensure I received the best test driving experience I could have. I felt welcomed and appreciated. After the drive I met Mr. Regan and again I was pleased with the level of courtesy and modesty I was presented. After my wife and I made our decision to purchase the car she went back by herself to complete the paperwork. Though I cannot speak first hand about her experience I can say that Doug provided her the same level of professionalism, patience, and respect that he provided me. I have visited a number of local dealerships in the past two months and in years prior and I can say with complete certainty that we received the best experience at Lancaster Mazda. Your customer service is miles ahead of your competition. We are the proud owners of two Mazda’s from your business and will certainly return when the time comes. Thank you again to Doug, Mr. Regan and the rest of your staff.
Sean Davis was my salesman, great experience, great pricing and trade-in experience too. Purchased a new 2017 CX-5, love the car, it replaced a 2015 Subaru Forester, there's no comparison, the CX-5 is by far the superior vehicle.
My Congrats to Doug for being a great salesperson. Felt very relaxed and no pressure to make purchase. Had a brother and sister in law that have being buying Mazda's for a lot of years and thought that it was time to give a serious look at Mazda. Doug was very helpful and had a great knowledge of product. Truly enjoyed working with him. Great purchase. Bob F
Pleasant and knowledgeable staff.Low pressure staff.We are very happy with our new car.