Hands down the best car buying experience I’ve ever had. Jarin helped me from the minute I walked into the dealer to buying the car to days later when I had questions still. The entire staff at Mazda Lancaster were unbelievably friendly and helpful. They made sure to answer all my questions and definitely gave me the best deal. They were very kind and patient and helped me every step of the way. I am in love with my new car and would definitely recommend and go back to Mazda Lancaster again! Thank you Jarin and all the staff at Mazda Lancaster!
My wife's Mazda 3 lease was expiring and needed to get a new car. We decided not to lease but to purchase. We wanted to look at Mazda CX5, Kia Sorento, and Subaru Forrester. We started at Lancaster Mazda becasue that is where the lease was contracted Emily Shaub was our excellent sales person. We explained our situation and beginning to shop. We also told Emily the features we wanted in a new vehicle. She recommended the CX5 touring model. Emily is knowledgeable, professional, courteous, and listened to our needs. She also included my wife in the conversations because after all, a joint decision. The most annoying part is the negotiations back an forth. (Note: it took 3 hours for the lease price to be agreed). Emily came back with a very respectable offer. One counter bid later, the contract was signed. The price agreed to eliminated our need to continue shopping at the other vehicles. Much of this was again to Emily listening to our needs and matching the perfect car / model to us. The only thing I would changed would have not waited for the dealer prep to be complete. I would have asked when it would be done and returned. This is only a minor inconvenience because it was only an hour. Since owing the CX5 it has exceeded my expectations. I am getting excellent gas mileage and enjoy driving the car. If anyone is interested in a Mazda, please visit Lancaster Mazda and ask for Emily Shaub, who deserves a raise.
I can't say enough good things about my salesperson Emily Shaub. I purchased a 2018 CX-5 from her on Thursday November 29th after she gave me a fantastic test drive and explained thoroughly all the safety features in addition to demonstrating many of them. She is a genuinely caring individual who is trying to help people make smart decisions based on her experience with Mazda. I look forward to seeing her when I take my car there for servicing.
I typically hear that you shouldn't go to a dealership for service but the prices here are actually pretty reasonable and they always send me coupons as a Mazda owner. The staff is remarkably friendly and helpful and the waiting room is clean, comfortable and ya just can't beat the free complementary Seattle's Best coffee!
Totally impressed with our salesperson, Taylor. She was very courteous and knowledgeable. What as asset to your team. It's unfortunate the manager didn't possess Taylor's traits.
Good service from parts department, all staff friendly & professional.
Excellent customer service. Highly recommend going here to buy a car.
I recently purchased my new Mazda 6 from the Lancaster dealership...the first time i did this on my own. The salesman recognized I love to drive and that the engine and handling were of foremost importance to me. Jarin took the time to allow me to drive the car in the area on all kinds of roads, get up to speed, test the brakes, etc. Sold me right there. His continued concern in explaining the features and helping me set them up was great. I have had contact to ask how i am adjusting to the car and to offer any assistance necessary. I am enjoying the car very much!
Mazda surprises all its fans, and the Lancaster dealer helps us fulfill our dreams of enjoying the pleasure of driving a Mazda 3 2018. My husband and I are grateful and we feel part of the Mazda family. Customer service continues excellent in the search for the best cost-benefit option and this is what we like most about this Lancaster Mazda team. As always, the sales manager and the sales specialist helped us with respect and confidence at all times. Thanks again Lancaster Mazda Dealer ...