I stopped in the Lancaster Mazda service department on 22 Oct 18. I had an issue with my console lights not working which I felt uncomfortable driving my car with issue. I asked Tod if he could let me know if I needed a fuse replaced or needed to leave my car. He was so nice and said he would come right out and see if he could easily fix it. I recently had my car battery replaced. He was able to see that my car settings went back to auto settings when battery was replaced. He changed the lighting settings to Day which fixed the issue. He then said my stickers were blocking the light sensor. He then asked if he could remove my out of date stickers. He spent another 10 minutes removing stickers. I was so happy to see someone being so helpful at a dealership. I was not charged for his time. I wish all car issues could be resolved like this! I'll definitely keep going back to Lancaster, Mazda dealership for my repairs. I've been lucky not to have any issues with my 2018 Mazda CX-9 but if I do I know where to go.
Taylor was amazing!!!! Highly recommended:)
We purchased a 2018 Mazda CX5 from Lancaster Mazda. Brandon Osgood was our salesman and he was extremely helpful. We got the Grand Touring model in the blue color. We only have about 1,000 miles on it, but it has been perfect and very enjoyable to drive. We test drove several other similar vehicles but this CX5 was the most enjoyable to drive. Brandon was very knowledgable and answered all of our questions and gave us plenty of time to test drive the SUV and showed us all the vehicle features. Everyone there made this a great buying experience and we will definitely go back to Lancaster Mazda and definitely recommend Brian Osgood !
I liked the car when I first stepped into it. Driving it sealed the deal. My sales rep was very thorough and thoughtful in her presentation of the car, never offering too much information nor too little. This was my first experience with Mazda. Now I'm a fan.
Everything and everyone's great here, the service, reliability, the technicians, CSRs, the pick up shuttle friend and the coffee (vending machine/ #Seattle brand) is superb. Love to visit Lancaster Mazda, if it is just for fun, not for anything expensive like repairs, services.