Emily Shaub was very informative and relaxing to work with. Learned a lot. She followed upon several occasion. with status reports which I liked very much.
Top tier customer service from Taylor Stoltz. She is professional, personable and extremely diligent. Taylor was not only knowledgeable about the vehicles and financing options, but also sincere, funny, and is a good read of who she works with. So many people in sales get on my nerves because they try to hard or are insincere, but not Taylor! She deserves a free lunch on the company's dime (or Benjamin Franklin), and a bonus check for representing Lancaster Mazda so well. If you are looking for a new or used vehicle please make sure you ask for Taylor Stoltz, so that you not only experience 5 Star service, but your browsing or purchase will be smooth and linear from start to finish.Keep up the great job, Taylor! Kudos!
This was a very pleasant experience all the way around. My sales person, Taylor Stoltz, was extremely knowledgeable, helpful, and amazingly patient. I drove many cars before deciding and I was thrilled to end the search on such a nice note. The purchase was totally smooth.
Did Not Purchase.... Yet: I was fortunate enough to work with Chris in Sales. He was much more of a Listener than a " Typical Car Salesman" He did an exceptional job explaining the benefits from the Mazda Motor To the Actual Trim models of the CX-5. It was our 1st day shopping and I truly believe when we are ready, we will be back to the Lancaster Mazda Dealership due to Chris 's Great service and Talent of just listening. Very Great Guy & Made the Car Dealerships mentality of ours disappear.
Great experience dealing with this dealership. Third time leasing vehicle from Lancaster mazda and always treated very well. Sales rep Emily Shaub is a pleasure to work with.
I Called Steve Shepos on Saturday with a starting issue and by Tuesday a.m., “ Problem Solved”. Steve and Todd worked together and professionally/quickly solved my problem. Thanks Guys!
I was impressed with the level of knowledge, friendliness , and commitment of Deb , our sales associate. She did a tremendous job pre and post sale to make sure we knew everything about the car and were satisfied with our purchase. We leased a 2019 CX3 and are happy with our purchase.
Jarin and the team at Lancaster Mazda made the buying experience for a car about as easy as possible. Really appreciate the attention to what I was looking for vs. trying to upsell everything. And negotiations, including a trade-in, didn't take long. The whole team helped. We walked off the lot with exactly what we needed and the process from start to finish only took a few hours.
Good customer service